Refund policy

REFUND POLICY

Last updated: February 24, 2026

Thank you for shopping at Thrifted Fashion. We want you to love your pre-loved pieces! Please read our refund policy carefully.

Returns & Exchanges

We accept returns within 14 days of delivery for items that don't fit or aren't quite right for you. To be eligible for a return:

Items must be unworn, unwashed, and in the same condition you received them
Items must have all original tags attached
Items must be returned in their original packaging

Non-Returnable Items

Due to the unique, pre-loved nature of our products, the following items are final sale:

Items marked as "as-is"
Accessories (jewellery, scarves, bags)
Sale or discounted items
Items showing signs of wear after delivery

Return Process

To initiate a return:

Contact us at contactthriftedfashion@gmail.com within 14 days of receiving your order
Include your order number and reason for return
We'll provide return instructions and address
Ship the item back using a trackable shipping method

Return Shipping Costs

Domestic (NZ) returns: Customer is responsible for return shipping costs unless the item is faulty or incorrect

Refunds

Once we receive and inspect your return:

Approved returns: Refund will be processed to your original payment method within 5-7 business days
Shipping costs: Original shipping fees are non-refundable (unless item is faulty)
Refund amount: Full item price minus any applicable restocking fees

Damaged or Defective Items

If you receive a damaged or defective item:

Contact us immediately at contactthriftedfashion@gmail.com with photos
We'll arrange a free return and full refund, including shipping costs
We may offer a replacement if available

Exchanges

Due to the one-of-a-kind nature of thrifted items, we cannot guarantee exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.

Questions?